Q: Where can you ship to?
A: We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.
Q: What kind of warranty or guarantee do you offer on your products?
A: We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will do a detailed check to ensure the high quality and Never on purpose send out damaged or faulty goods.
Q: When will I receive my items after I place an order?
A: Normally, it takes 5-10 business days for tailoring and 5-8 business days for shipping. But now due to COVID-19, the logistics time may be delayed at different times, please understand this.
Q: What if I don’t like the item, can I return it back?
A: Sorry, we don’t accept situations like this. If your product arrives in a defective manner, is mis-shipped or color error, you are qualified to get a full refund. However, if the item is not faulty or it is made in accordance with the size you ordered but does not fit, please note that we will Not accept your returned item.
Q: What payment methods do you accept?
A: We currently accept payment via Paypal. If you don’t have it, you can open a PayPal account, it is so easy. Paypal can be used by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).
Q: How can I make a change to my order?
A: Before you proceed to check out you can leave your request about the products in the order note. We will check it carefully and try our best to satisfy you. If your order is requested urgently, it is better for you to contact us 2 hours after you’ve paid. In addition, if you have already paid and need a change, please contact our customer service representatives immediately, we will discuss it with the tailors to see if it is possible. However,refund&exchange are not available when your order is finished.
Q: How can I receive a full refund?
A: After confirmation, please return your items and give us the tracking number for next steps, it normally takes 3-5 business days to make a refund and our customer service representatives will also inform you by e-mail after refund has been successfully issued.